Our Services
Specialist pension claims support tailored to your situation
Mis-Sold Pension Claims
If you received financial advice that resulted in pension losses, you may have been mis-sold. This typically happens when advisors recommend unsuitable products, fail to explain risks properly, or prioritise their commission over your interests.
What We Cover
- Unsuitable pension transfer advice
- Inappropriate SIPP investments
- High-risk product recommendations
- Failure to explain charges or risks
- Defined benefit transfer mis-selling
We gather evidence, build your case, and submit complaints to the Financial Ombudsman Service or directly to providers. Most cases operate on a no-win, no-fee basis.
Pension Transfer Reviews
Transferring from a defined benefit scheme to a defined contribution arrangement is rarely appropriate. Many people were advised to do this between 2015 and 2020 without proper consideration of their circumstances.
Our Review Includes
- Analysis of original transfer advice
- Assessment of suitability against FCA guidelines
- Calculation of potential losses
- Determination of complaint viability
- Written report with recommendations
If we identify grounds for a claim, we can proceed to full representation under a success-fee arrangement.
Lost Pension Tracing
The average person in the UK has eleven different employers during their working life. If you've moved jobs multiple times, you may have pension pots you've forgotten about or lost track of entirely.
What We Do
- Search the Pension Tracing Service database
- Contact former employers and administrators
- Consolidate information about all located pensions
- Provide valuation summaries
- Advise on consolidation options
We've successfully traced pensions dating back over thirty years and helped clients discover funds they had no idea existed.
FSCS Claims Support
When a financial services firm goes bust, the Financial Services Compensation Scheme can compensate you for losses up to £85,000. However, FSCS applications require detailed evidence and proper presentation.
Our Support Includes
- Eligibility assessment
- Evidence gathering and organisation
- Loss calculation and documentation
- Application preparation and submission
- Liaison with FSCS throughout the process
FSCS claims have strict deadlines. If you've received notification that a firm you dealt with has failed, contact us promptly.
Pension Ombudsman Representation
For disputes with pension scheme administrators, trustees, or employers, the Pensions Ombudsman provides an independent resolution service. These cases often involve complex pension law and require specialist representation.
Common Cases
- Scheme administration errors
- Calculation disputes
- Transfer delays
- Benefit payment issues
- Trustee decisions
We prepare detailed submissions, respond to queries from the Ombudsman's office, and represent your interests throughout the investigation.
Pension Scam Recovery
Pension scams have become increasingly sophisticated. If you were contacted unexpectedly and encouraged to move your pension into unusual investments or overseas schemes, you may have been targeted.
How We Assist
- Scam identification and documentation
- Reporting to Action Fraud and relevant authorities
- Pursuing responsible parties where identifiable
- FSCS applications where applicable
- Coordination with police investigations
Recovery from scams is challenging but not always impossible. We assess each situation individually and provide honest guidance on prospects.
Why Our Service Works
Experience Across All Claim Types
We've handled everything from straightforward mis-selling claims to complex multi-party disputes. This breadth of experience means we recognise issues others might miss and know how to present evidence effectively.
Former Industry Professionals
Our team includes people who previously worked for pension providers, regulatory bodies, and advisory firms. We understand how these organisations think and how to build cases they can't dismiss.
Success-Fee Option Available
For most claim types, we offer no-win, no-fee arrangements. This means you only pay if we successfully recover compensation. Our standard success fee is 25% plus VAT of the amount recovered.
Realistic Expectations
We won't take your money if we don't believe you have a viable case. During initial consultations, we provide honest assessments of your prospects and explain what the process involves.
Comparing Claim Routes
Success rates based on industry averages for pension-related complaints to the Financial Ombudsman Service, 2020-2025.
What to Expect
Initial Contact
Reach out via our contact page with a brief description of your situation. We'll arrange a call or meeting to discuss details.
Case Assessment
We review your documentation, ask detailed questions about what happened, and determine whether you have grounds for a claim.
Agreement
If we proceed, we'll explain our fee structure, send you a client agreement, and outline what happens next.
Investigation
We gather all necessary evidence, request documents from providers, and build a comprehensive case file.
Submission
Your complaint is submitted to the appropriate body with full supporting evidence and legal argumentation.
Negotiation
We handle all back-and-forth, respond to queries, challenge inadequate offers, and keep you updated throughout.
Resolution
Once settled, we ensure compensation is paid correctly and help you understand any tax implications or next steps.
Service Questions
No. We work with clients throughout England, Scotland, Wales, and Northern Ireland. Most of our work is conducted remotely via phone, email, and video calls, though we have offices in Birmingham and Edinburgh if you prefer face-to-face meetings.
Common indicators include: you were advised to transfer from a defined benefit pension, your pension contains high-risk investments you don't understand, you were promised returns that haven't materialised, or you were contacted out of the blue about pension opportunities. During our initial consultation, we'll assess your situation properly.
Ideally: any advice letters or suitability reports, pension statements, transfer documents, correspondence with advisors, and records of fees paid. Don't worry if you don't have everything. We can request missing documents from providers on your behalf.
Most claims take between six and ten months from start to finish. Complex cases or those requiring Ombudsman involvement can take up to eighteen months. We'll give you a more specific timeframe once we understand your situation.
Yes, but check your existing agreement carefully. Some firms include clauses that entitle them to fees even if you switch. We can review your agreement and advise whether transferring your case makes sense.
Discuss Your Situation
Every case is different. Get in touch for a personalised assessment of your options.
Contact Us