About Solar Claim

We exist to help people who've been let down by pension providers, advisors, or administrators.

How We Started

Solar Claim was founded in 2018 by a group of financial services professionals who'd grown frustrated watching ordinary people struggle with pension problems that shouldn't have existed in the first place.

Our founding director, Eleanor Marsh, spent fifteen years working in pensions administration before witnessing the fallout from the British Steel pension scandal. She saw hardworking people lose hundreds of thousands of pounds because they trusted advisors who prioritised commission over their clients' futures.

What struck her most was how difficult it was for these individuals to get help. The complaints process felt deliberately opaque. Providers dragged their feet. People gave up because they didn't know where to turn or couldn't afford specialist advice.

Solar Claim was created to change that. We wanted to build a service that genuinely put pension holders first, made the claims process understandable, and pursued justice with the same tenacity we'd expect if our own retirement was at stake.

What Drives Us

Honest Assessment

We won't take on a case if we don't believe you have reasonable grounds for a claim. You deserve transparency, not false hope.

Deep Expertise

Our team includes former pension administrators, financial advisors, and regulatory specialists who understand how the system actually works.

Relentless Pursuit

Providers and insurers count on claimants giving up. We don't. If your claim has merit, we'll see it through to the end.

Clear Communication

Financial jargon is a barrier. We explain everything in plain English and keep you informed at every stage.

Our Leadership

Eleanor Marsh

Founder & Director

Eleanor brings over twenty years of experience in pensions administration and regulatory compliance. She previously held senior positions at two major UK pension providers before founding Solar Claim. Her expertise covers defined benefit schemes, SIPP administration, and pension transfer regulations.

David Chen

Head of Claims

David spent twelve years as a financial advisor before transitioning into pension claims advocacy. He holds advanced qualifications in pension transfers and has personally handled over 800 successful claims. His insight into how advisors think makes him particularly effective at identifying mis-selling.

Sarah Williams

Regulatory Compliance Lead

Sarah worked at the Financial Conduct Authority for eight years, specialising in pension scheme oversight. Her understanding of regulatory frameworks and ombudsman procedures ensures every claim we submit meets the highest standards of evidence and argumentation.

Milestones

2018

Solar Claim Founded

Opened our first office in Birmingham with a team of four. Took on eighteen cases in our first year and recovered over £600,000 for clients.

2019

Accreditation Achieved

Gained accreditation from the Pension Management Institute, recognising our expertise and professional standards.

2021

Expansion to Scotland

Opened an office in Edinburgh to better serve clients across Scotland. Team grew to twelve full-time staff.

2023

Major Case Win

Successfully challenged a major insurer on behalf of 47 clients who'd been given unsuitable transfer advice. Combined recovery exceeded £3.2 million.

2025

Industry Recognition

Named in the top five pension claims specialists by Financial Adviser magazine. Surpassed 2,000 successful claims processed.

Why Choose Solar Claim

Thorough Case Assessment

We don't rush to judgement. Every potential claim receives a detailed review, including examination of all relevant documentation and regulatory requirements. If we identify weaknesses in your case, we'll tell you upfront rather than waste your time.

Established Relationships

Through years of casework, we've built working relationships with ombudsman case handlers, FSCS administrators, and major provider complaint departments. This doesn't guarantee success, but it ensures our submissions receive proper attention.

No Win, No Fee Structure

Most of our work is conducted on a success-fee basis. This aligns our interests with yours and means we only take on cases we genuinely believe have merit. You're not gambling with upfront costs.

Dedicated Case Handler

You'll work with a single case handler throughout your claim. No call centres, no being passed between departments. Your handler knows your situation and is personally invested in achieving the right outcome.

Our Track Record

2,437

Claims successfully processed since 2018

£18.4M

Total compensation recovered for clients

94%

Success rate across all claim types

6.2 months

Average time from first contact to resolution

Our Approach to Claims

The pension claims landscape is littered with firms that process cases like a factory production line. Submit the complaint, wait for a response, collect the fee, move on. That approach might work for straightforward cases, but it fails when matters become complex.

We operate differently. When you bring us a case, we start by understanding not just the technical details of what went wrong, but the impact it's had on your life. A pension loss isn't just a number on a statement. It's the retirement you planned for, the security you worked towards, the peace of mind you deserved.

This understanding shapes how we build your case. We don't rely on template letters or standardised arguments. Each submission is crafted specifically for your circumstances, supported by evidence we've gathered and analysed in detail.

When providers push back, as they often do, we don't simply accept their response. We challenge weak reasoning, demand proper explanations, and escalate where appropriate. We've taken cases all the way through the ombudsman process and beyond when we believed our client deserved better.

This level of commitment requires more time and effort than a conveyor-belt approach, which is why we're selective about the cases we accept. But for the clients we work with, it makes all the difference between a cursory rejection and a just outcome.

Have Questions About Your Pension?

We're happy to discuss your situation with no obligation. Reach out to see if we can help.

Get in Touch