Get in Touch
We're here to answer your questions and assess whether we can help with your pension claim.
Birmingham Office
Solar Claim Ltd
47 Colmore Row
Birmingham
B3 2BS
Monday to Friday: 9:00 AM - 5:30 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Getting Here
Our Birmingham office is located in the heart of the business district, just a three-minute walk from Snow Hill Station. Street parking is limited, but the nearby Snowhill car park offers all-day parking. The building has wheelchair access via the main entrance on Colmore Row.
Edinburgh Office
Solar Claim Ltd
25 George Street
Edinburgh
EH2 2PA
Monday to Friday: 9:00 AM - 5:30 PM
Saturday: Closed
Sunday: Closed
Getting Here
The Edinburgh office sits on George Street between Castle Street and Frederick Street. The nearest bus stops are on Princes Street, approximately five minutes' walk away. If arriving by train, Waverley Station is a ten-minute walk. Metered parking is available on surrounding streets, and the St James Quarter car park is nearby.
About Our Practice
Solar Claim operates as a specialist pension claims consultancy, authorised and regulated by the Financial Conduct Authority. We've been helping UK pension holders since 2018, focusing exclusively on claims arising from mis-sold pensions, unsuitable advice, and pension scheme failures.
Unlike generalist claims management companies, our entire team possesses specific expertise in pensions regulation, ombudsman procedures, and financial services complaints. This specialisation means we understand the nuances that can make or break a case.
We maintain offices in Birmingham and Edinburgh but work with clients throughout England, Scotland, Wales, and Northern Ireland. Most of our casework is conducted remotely, though in-person consultations can be arranged if preferred.
Before You Contact Us
It's helpful if you can provide: a brief description of your pension situation, when you received advice or made transfers, the name of the advisor or company involved, and an estimate of any losses you've suffered. However, if you don't have all these details, don't let that stop you contacting us. We can work with whatever information you have.
No. We offer free initial assessments to determine whether you have a potential claim. There's no obligation to proceed, and we won't pressure you. If we believe you have a viable case, we'll explain how we work and what it would cost.
We aim to respond to all enquiries within one working day. During particularly busy periods this might extend to two days, but we'll always get back to you. If your matter is urgent, mention this in your email and we'll prioritise accordingly.
We operate by appointment only to ensure we can give you proper attention. Walk-ins aren't practical as our specialists are often out of the office or in meetings. However, we can usually arrange an appointment within a few days of your initial contact.
Absolutely. The majority of our clients never visit our offices. We conduct consultations by phone or video call and handle everything electronically. As long as your pension issue falls under UK jurisdiction, we can assist regardless of where you live.
Regulatory Information
Financial Conduct Authority
Solar Claim Ltd is authorised and regulated by the Financial Conduct Authority. Our FCA registration number is 894762. You can verify our regulatory status on the FCA register.
Professional Indemnity Insurance
We maintain professional indemnity insurance in accordance with FCA requirements, providing protection for our clients should anything go wrong with the advice or service we provide.
Complaints Procedure
While we strive to deliver excellent service, if you're unhappy with our work, we have a formal complaints procedure. Details are provided in our client agreement, and ultimately you can refer unresolved complaints to the Financial Ombudsman Service.
Data Protection
We handle personal information in strict accordance with UK GDPR and the Data Protection Act 2018. Our privacy policy explains how we collect, use, and protect your data. We never sell client information to third parties.
Other Ways to Reach Us
General Enquiries
For general questions about our services, send an email to [email protected]. We'll respond within one working day.
Existing Clients
If you're already working with us, please contact your assigned case handler directly using the email address provided in your welcome pack. This ensures faster responses.
Media Enquiries
Journalists seeking comment or information about pension claims should email [email protected].
Partnership Opportunities
We occasionally work with solicitors, accountants, and IFAs on a referral basis. Professional enquiries should be directed to [email protected].
Ready to Discuss Your Situation?
Send us an email outlining your pension concerns and we'll arrange a time to talk through your options.
Email Us Now